About Us

With over 20 years of experience in the double glazing industry, Massey Windows has developed a reputation for delivering exceptional home improvement solutions across East England. Over the years, we’ve refined our processes to provide the best possible experience for our customers. More importantly, we’ve learned what not to do when it comes to double glazing installations.

The glazing industry has seen its fair share of misleading sales tactics—from flash sales and “buy one, get one free” offers, to so-called recycling schemes offering discounts. These practices, designed to entice customers, often lead to disappointment and poor value in the long run. These tactics have even been highlighted by the Watchdog investigative team.

At Massey Windows, we are committed to honesty and transparency in every aspect of our business. From the very beginning, our goal has been to eliminate these deceptive techniques and focus on delivering a truly stress-free and rewarding experience. We aim to build long-term relationships with our customers, so they choose us again and again for their home improvement needs.

We uphold our mission through four core principles:

Communication

From initial contact to aftercare, we ensure that our communication is clear, responsive, and professional. We believe that transparency and regular updates are key to a smooth customer experience.

Quality Products

We never compromise on quality. The products we use are built to exceed industry standards, not just meet them. Unlike others, we refuse to cut corners with inferior materials for short-term gain.

Installation

Installations will never be rushed and we will always only use one team per job. We promise to take extra time and care over the smaller aesthetical details often overlooked by the average fitter. We don’t cut corners, and our windows and doors are installed to give them maximum life expectancy.

Customer after-care

Customer service in many companies, especially larger companies, seems to have taken a back foot. This results in long wait times on the phone and even longer wait times to attend service calls. We aim to attend to any service calls promptly and reply to customer queries within a maximum of 1 day.

By adhering to these principles, we ensure customer satisfaction is at the heart of everything we do. We pride ourselves on being a company where quality and integrity are our top priorities, embodying the values of traditional craftsmanship in a modern industry.